Browse Jobs
For Employers
Post JobLog inGet Started

Technical Support Engineer

Expand Cart
6th of October, Giza
Posted 5 years ago
44Applicants for2 open positions
  • 44Viewed
  • 6In Consideration
  • 29Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Responsible for taking inbound chats and calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
  • Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.
  • Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
  • Work requires some judgment but is performed primarily according to standard procedures with close supervision.
  • Provide responsive and competent customer support within a call center environment.
  • Ensure that all customer issues are resolved at the first instance.
  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
  • Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
  • Deliver and exceed customer-specified service levels for handle time.
  • Learn, understand, retain and regularly update and demonstrate product/process knowledge.
  • Flexibility in working in rotational shifts and rotational weekends

Job Requirements

  • Fluency in English is a MUST
  • Proven working experience in technical support, Strong problem-solving skills.
  • Experience in E-commerce platforms, CMS, Online shopping.
  • Good knowledge in HTML and CSS
  • Flexibility with the working hours.
  • Ability to work for overnight shifts.
  • Good Computer Skills.
  • Skill in providing an exceptional customer experience.
  • Skill in verbal and written communication to analyze, interpret and address customer needs.
  • Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet; Basic PC knowledge preferred.
  • Ability to work in a time critical environment.
  • Ability to be flexible and quickly adapt to changing business needs and processes.
  • Ability and willingness to provide pre-sales support.
  • Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
  • Equivalent education or experience may be substituted for any of the above.

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportTechnical Support Engineer