Job Details
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Job Description
- The Receptionist is responsible for providing clerical support, coordinating all business functions between the members and corporate office
- Acknowledge all inquiries at the reception desk in accordance with established procedures, and as it may be directed by the Executive Managers
- Answer telephones, record and channel information, direct calls to the appropriate individual department, relay messages in a timely, clear, polite, concise and professional manner
- Maintain a current file/listing of members by name and membership number, emergency phone numbers of personnel, department extensions and key personnel etc.
- Assist with administrative duties and operate office equipment as directed
- Maintain confidentiality of all pertinent members’ information to assure member’s rights are protected
- Sort, distribute, and route incoming mail to appropriate managers, departments, and / or personnel
- Provide members with all necessary marketing information as directed to promote in-house sales
- Assist with general clerical and administrative functions.
- Maintain a safe and secure environment for all staff, members and guests, following established safety standards as outlined in the Safety-First Manual
- Promote all facilities of the gym in a positive manner and effectively communicate the organization’s values to members, visitors, co-workers and the community
- Encourage teamwork through cooperative interactions with co-workers and other departments
- Support a positive and professional image through actions and dress code
- Responsibilities in case of disaster or emergency
- Handle incoming calls and assist in communication functions
- Maintain current roster of relief personnel at front desk and co-ordination with others
- Perform all other duties as assigned
- Ensure an accurate attendance record for all employees and provide information to relative department for control function
- Booking Massage, Spinning classes and other required reservations or appointments
- Maintain complete knowledge and comply with gym’s departmental policies and procedures
- Greet each guest with a warm welcome and fond farewell
- Accommodate all members request expediently and courteously
- Handle all members and guests’ complaints and insuring their satisfaction
- Successfully comply with all the training / certification process as required
- Notify Assistant General Manager with all maintenance needs
- Perform any task deemed necessary by management
- Review membership list and be familiar with all member’s names
Job Requirements
- Intermediate to advanced English
- Excellent communication skills
- Dependability
- Be reliable and have initiative
- Ability to take, follow and give direction
- Friendly, upbeat personality
- Concern for quality
