Chat Support Agent
WUZZUF -
Maadi, CairoPosted 6 years ago75Applicants for2 open positions
- 6Viewed
- 2In Consideration
- 31Not Selected
Job Details
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Job Description
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Receive and promptly respond to client queries.
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Ensure superior client experience by addressing client concerns, demonstrating empathy and resolving problems quickly and efficiently.
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Document issues and resolutions.
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Manage a wide variety of customer service and other tasks to resolve customer issues
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Learn about new updates and services
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Answer product questions with up-to-date knowledge of promotions and ways to support.
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Develop customer service solutions.
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Identify possible website errors.
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Help drive sales goals and achieve monthly quotas.
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Ask open-ended questions to assess clients' needs.
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Contact clients to follow up and inform them about promotions and upcoming events.
Job Requirements
- Must have 2 - 5 years of experience.
- Fluent in English.
- Fast in Typing.
- Excellent Problem Solving Skills.