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Job Description
- Call Center Agent will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
- Sell products and place customer orders in the computer system.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers.
- Route calls to appropriate resources.
- Document all call information according to standard operating procedures.
- Follow up customer calls where necessary.
- Up sell products and services.
Job Requirements
- Desire to make Customer Service a career.
- Ability to use a computer keyboard, screen & headset.
- Males and females are eligible to apply for Rotating 8 Hour Shift Schedule.
- Females rotating shifts: Day(11 AM-7 PM) & Swing(2 PM-10 PM).
- Males rotating shifts: Swing(2 PM-10 PM) & Night(6 PM-2 AM).
- Superior listening, verbal, and written communication skills.
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Ability to handle stressful situation appropriately.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Good data entry and typing skills.
- Bachelor's Degree or equivalent experience.
- Maximum Age: 32 Years.
- Good command in English.
- Location: Giza , Hadayek Alahram or Nearby.
