IT Help Desk
EGMED -
Cairo, EgyptPosted 6 years ago139Applicants for1 open position
- 44Viewed
- 1In Consideration
- 0Not Selected
Job Details
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Job Description
- Provide hardware, software and all front end technical support for internal users.
- Troubleshoot and resolve hardware and software application in a multiple operating system environment.
- Respond to and resolve helpdesk via telephony, email, ticket portal emails, calls and voicemails in a timely manner.
- Manage service ticket queue, prioritize requests and perform work to meet or exceed user expectations and deadlines.
- Set up new desktops and laptops with necessary business applications.
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- Ability to solve inquiries remotely for our branches/booths/offices outside the company premises or personally if necessary
- Set up user accounts, permissions, mailboxes, groups, Users applications and other server administration items
- Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, wiring, etc.).
- Configure and remotely support mobile devices such as mobile devices.
- Perform routine and preventative maintenance on printers, copiers, fax machines, scanners and other equipment.
- Ability to lift and transport moderately heavy objects, such as computers and peripherals.
- Maintain positive and effective working relationships with numerous departments and employees.
- Testing new technology and organizing cables and testing the passive network
- Suggest new work processes to maintain a smooth workflow.
Job Requirements
- Males only
- From 2 - 3 years experience as help desk.
- Excellent communication skills
