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Customer Service / Patient Concierge

Revive Medical Group
Zamalek, Cairo
Posted 5 years ago
50Applicants for1 open position
  • 33Viewed
  • 10In Consideration
  • 17Not Selected
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Job Details

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Job Description

Patient concierge does almost everything for patients that medical staff aren't required to do to make their membership as beneficial, comfortable and convenient as possible. The concierge works with head physicians and administrators to find out how they can meet the needs of newly admitted patients and those who extended their membership. He/she will handle the below:

  • Incoming new calls from new leads, check their needs, explain our system and offer them the most suitable membership for them.
  • Follow up with the new leads who didn't book their appointment on the spot.
  • Responsible for receiving new patients coming in, and follow up with their initial call with them and activate their membership.
  • Check all the reminders left by the physicians for the patient and handle it in a timely manner.
  • Answer all the member patients inquiries on the phone number / whatsapp.
  • Send Engagement content on monthly basis to the member patients through a whatsapp broadcast.
  • Coordinate all the member patient's needs.
  • Receive patient’s complains and direct it to the person in charge to take an action.
  • Remind patients who are due for renewal with the renewal date and annual assessment explaining the new membership benefits.

Job Requirements

  • Bachelor degree.
  • Minimum 2 years of experience in sales and customer service/ account management.
  • Fluent in English.
  • Organization and time management skills.
  • Previous experience in PR is a plus.
  • High Negotiation skills.
  • Can handle customer complains
  • Flexible in working hours

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