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Retail “Reservation” Specialist

HR International Business
Cairo, Egypt
Posted 5 years ago
35Applicants for1 open position
  • 15Viewed
  • 11In Consideration
  • 4Not Selected
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Job Details

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Job Description

  • Responsible for providing the highest quality of customer service by answering customers via email and phone.
  • Explain and ensure a full understanding of ECEG Terms & Conditions.
  • Prepare and collect all needed documents for rental agreement opening, such as required licenses, Passport copy, and Credit card ….etc.
  • Recommend and cross-sell Extras products and services to the customer (Domestic Insurance, GPS, Child Seat…etc)
  • Compute and collect rental payments and adjust rental items in the operation system to meet the customer needs.
  • Keep records of cash transactions, balance money in station retrieve amount of money collected during the shift, complete deposit slip and place money in safe.
  • Coordinate and communicate with Concierge to arrange customer pick-ups, sending vehicles for cleaning, repairing and fill them with gas.
  • Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
  • Advise and arrange a solution for customer’s minor problems.

Job Requirements

  • Hold Bachelor Degree from a reputable university.
  • Have Experience (0-1) year in Customer service, retail or Sales.
  • Be Presentable, have Very good communication and negotiation skills.
  • Be a customer oriented person.
  • Have a very good English language Skills.
  • Hold a driving license.
  • Be Flexible with rotational shifts & work locations.
  • Background in Tourism is a plus.
  • Males Only

Fresh graduates who have contributed to student activities and have volunteering experience are welcome to apply.

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