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Job Description
- Responsible for providing the highest quality of customer service by answering customers via email and phone.
- Explain and ensure a full understanding of ECEG Terms & Conditions.
- Prepare and collect all needed documents for rental agreement opening, such as required licenses, Passport copy, and Credit card ….etc.
- Recommend and cross-sell Extras products and services to the customer (Domestic Insurance, GPS, Child Seat…etc)
- Compute and collect rental payments and adjust rental items in the operation system to meet the customer needs.
- Keep records of cash transactions, balance money in station retrieve amount of money collected during the shift, complete deposit slip and place money in safe.
- Coordinate and communicate with Concierge to arrange customer pick-ups, sending vehicles for cleaning, repairing and fill them with gas.
- Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
- Advise and arrange a solution for customer’s minor problems.
Job Requirements
- Hold Bachelor Degree from a reputable university.
- Have Experience (0-1) year in Customer service, retail or Sales.
- Be Presentable, have Very good communication and negotiation skills.
- Be a customer oriented person.
- Have a very good English language Skills.
- Hold a driving license.
- Be Flexible with rotational shifts & work locations.
- Background in Tourism is a plus.
- Males Only
Fresh graduates who have contributed to student activities and have volunteering experience are welcome to apply.