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Customer Service Manager

Alamia for Touristic Resort - Real Estate
Heliopolis, Cairo
Posted 5 years ago
276Applicants for1 open position
  • 272Viewed
  • 35In Consideration
  • 235Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

Main Job Duties:

  • Leading the Customer Services staff.
  • Resolving complex issues and inquiries.
  • Resolve customer complaints via phone or face to face.
  • Constant follow up on Clients pending issues up till accomplishment.
  • Advice on any information the customer may need.
  • Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Coordinate with other departments to Solve Customers' Complaints.
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures , policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit , mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry's developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain and orderly work-flow according to priorities

Job Requirements

Requirements:

  • Bachelor's Degree in any related field.
  • Proven working experience as a customer service manager at least 5 years
  • Experience in Real estate industry is preferably

Skills:

  • Verbal Communication, Phone Skills, Listening, Excellent presentation, communication, negotiation, Problem Solving & leadership skills.
  • Able to work under pressure
  • Good command of MS Office.
  • Presentable.

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