Customer Service Representative - Universal Desk

Main Duties:

• Maintains the highest level of customer service, satisfaction in receiving and directing clients effectively to ensure the speedy resolution of all queries, requests and complaints whilst upholding Allianz service standards policies and procedures.
• Handles all walk in customers from all the distribution channels , issues payment,investment and tax letters requested by customers and assists them with the settlement of due premiums.
• Supports and finalizes all the simple requests of life policies on the same day.
• Provides any service for any customer's query , requests and complaints following process and agreed SLA.
• Collects and receives notifications and follow procedures till finalization.
• Issues P&C products as per agreed criteria and renew policies within authority limits.
• Replies to all kind of complaints or requests if required.
• Follows up on all client requests to guarantee prompt and regular feedback as required.