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IT Help Desk Specialist

United Bio Med
Heliopolis, Cairo
Posted 5 years ago
241Applicants for2 open positions
  • 186Viewed
  • 30In Consideration
  • 4Not Selected
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Job Details

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Job Description

  • Troubleshoot and diagnose hardware and software issues via ticket system or e-mail.
  • Responsible for providing first level of resolution in troubleshooting network, hardware and software issues.
  • Responsible for providing on-time problem resolution.
  • Ability to work with different levels of knowledge and diagnose different problems.
  • Ability to identify the different problems which needs escalation to different teams and follow up with them till resolution.
  • Can work with different tasks in a smooth and effective way.
  • Responsible for dealing with different providers to report and follow up with them on any outage during the working hours.
  • Handle different requests using ticket system or e-mail.
  • Deliver the knowledge needed to the customers in simple way

Job Requirements

  • Bachelor degree in Computer Science, Computer Engineering or any other related degree.
  • 0-2 years of experience in a similar position.
  • Excellent command of English.
  • Strong troubleshooting and problems diagnosing skills.
  • Previous experience in working with active Directory, System Center Configuration Manager.
  • Flexible and can work under pressure.
  • Preferable to have CCNA, MCP or MCTS certifications.
  • Strong communication and customer service skills.
  • Having good documentation skills.

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