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Job Description
- We are looking for a Customer Relationship Officer who is an excellent communicator with great interpersonal skills.
- She/He must successfully balance the needs of customers with the best interests of the company
- Caring about customers, whose happiness can make or break a company
- Following through so customers know their concerns are taken seriously
Customer Relationship Officers rely on several tools in order to do their job. A few of the most important include:
- Feedback – Input from customers as to their likes, dislikes and satisfaction; may be in the form of numerical ratings or free response
- Customer Relationship Management (CRM) data – Information on customers obtained from various sources — such as the company’s website, live chat, social media and email – used to learn more about customers and what they want
- Computers – To input data, create spreadsheets and keep in touch via email with others in the company and with clients
- Accounts – Existing customers who do business with the company
Job Requirements
- Proven experience as a Client Relations Officer
- Proven track record of meeting and exceeding targets
- Background in customer service
- Proficient in MS Office
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
- Excellent English Proficiency
