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Job Description
- Direct all service employees towards the identified objectives –getting them to think and act in a customer focused way.
- Monitoring and analysis the behavior of customers and competitors in the Service market in order to recognize market opportunities quickly.
- Development and improvement of customer-specific additional services in support of sales, (e.g. Express Service).
- Determination of causes and pursuit of suitable measures when deviations are identified.
- Monthly monitoring and analysis of results relevant to business in Service.
- Adapting the equipment available to personnel in the workshop and spare parts area to changes in the market and technical advances
Job Requirements
- Education: Mechanical Engineering or equivalent.
- Certificates: MBA in business administration is preferred.
- Experience: 7 to 10 years in service operation in a reputable dealership of which 3 years should be in a Managerial capacity
