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Job Description
- Securing a speedy and appropriate supply of parts in order to provide effective support for all the workshops/dealers and meet the expectations of counter customers.
- Monitor and analyze the major customer satisfaction values for the spare parts service from the CSS.
- Monitor and analyze the behavior of customers and competition in the spare parts and accessories market. “complaints patterns, customer structures”
- Implement of strategies to increase the share if the spare parts service market within the service area of responsibility.
- Monthly monitor and analyze the results relevant to business in service.
Job Requirements
- Education: Mechanical Engineering or equivalent.
- Certificates: MBA in business administration is preferred.
- Experience: 7 to 10 years in automotive parts management of which 3 years should be in a Managerial capacity.
- Language Skills: Good written and spoken English.