Incident Lead - Dubai

This role is responsible for overall the incident management process, whenever there are major incidents. According to the ITIL Service Operations.

The Responsibilities for this role are typically:

• Planning and managing support for incident management tools and processes
• Coordinating interfaces between incident management and other service management processes
• Driving the efficiency and effectiveness of the incident management process
• Producing management information
• Managing the work of incident support staff (first-line)
• Monitoring the effectiveness of incident management and making recommendations for improvement
• Developing and maintaining the incident management systems
• Managing major incidents
• Developing and maintaining the incident management process and procedures