CRM Account Manager
Nacita -
Downtown, CairoPosted 6 years ago47Applicants for1 open position
- 1Viewed
- 0In Consideration
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Job Details
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Job Description
- Support the direct manager in all the tasks and achieve management objectives effectively.
- Implement the monthly action plan.
- Studying the customer needs.
- Coordinate between the operations and the business development teams.
- Execute contracts and agreements, and follow up the level of customer satisfaction.
- Responsible for implementing the filling system and follow-up on maintaining filling mechanism and system.
- Follow up on customer complaints and directly interact in non-routine complaints.
- Provide suggestions to develop the customer service system, with a proper way of dealing and interacting with customer, and the methods of follow-up and resolve the problems and requirements of customers with different departments.
- Ensure completion of customer development between the management and operations department requests.
- Follow up the implementation of customer requests and compliance with service level of agreement.
- Creating new business opportunities with existing customers.
- Provide superiors with technical support when required.
- Perform any tasks required by his\her superior within the business development activities of logistics division’s responsibilities.
- Perform periodical (monthly/weekly) reports to superiors upon achievements and performance.
- Compliance with all administrative and technical rules applied by the company.
Job Requirements
Qualifications/Experiences:
- Bachelor degree ( Preferred in Logistics field )
- 1-4 years of experience in Customer Relation Management
- Excellent at Microsoft Office