Quality and Training Specialist

Data Flow Services -
Dokki, GizaPosted 6 years ago

142Applicants for2 open positions

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

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Quality Responsibilities:

Monitor operations production output against client guidelines and internal quality standards.
Record evaluations utilizing departmental quality monitoring forms.
Provide managers with regular performance feedback on the operations employees.
Prepare & analyze quality reports and provide trend data for Management to review.
Conduct calibration sessions with Quality and Operations teams to ensure consistency in the evaluation process.
Participate in staff meetings to share observations and ideas.

Training Responsibilities:

Plays a key role in the training, on-boarding and mentoring of new employees to ensure they understand the processes and procedures related to the specific projects they will support.
Conducts linguistics training as well as training in other various areas (including personal development skills).
Selects or develops teaching aids such as training materials, computer tutorials, and reference workshops.
Conducts training sessions covering specified areas such as on-the-job training, inter-personal skills, quality & process updates, and technical knowledge.
Reports on progress of employees under guidance during training periods. Maintain trainee records.
Proactively provides feedback to management around suggested changes and up-training that would result in better quality and improved client satisfaction
Perform additional responsibilities and complete other projects as assigned.

Skills:

Effective listener with the ability to monitor large volume of operations production output on a weekly / monthly basis ensuring high accuracy.
Basic mathematical and statistical knowledge.
Talent to communicate with all levels of Department management.
Aptitude to learn and become a Subject Matter Expert on the clients being supported.
Ability to work on multiple projects simultaneously, excellent organizational and analytical skills with attention to details.
Must be able to work in a fast paced, ever changing, team-oriented, collaborative environment with a sense of urgency.
Capability to prioritize & organize effectively, solve routine & complex problems following established policies and procedures.
Ability to work independently as well as part of a team.

Qualifications:

Experience 2+ years as a Quality/Training position (Preferred in a Localization, or Translation services company).
Excellent Microsoft office suite (Excel, Outlook, Word, etc...).