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IT Technical Support Engineer

LEONI Wiring System Egypt S.A.E
Nasr City, Cairo
Posted 5 years ago
303Applicants for1 open position
  • 67Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Installing & Configuring Windows Server 2012, Windows Server 2008 & Windows Server2003.
  • Administrate VMware and SAN storage (NetApp knowledge is preferred)
  • Maintain all local IT Systems, Network equipment, Servers, Laptops, Computers, Printers, Bar code Scanners, Telephones and consumables.
  • Installing & Configuring Cisco Switches, Cisco IP Telephony.
  • Configuration and testing of any new hardware and software.
  • Installing and operating Windows desktop and server operating systems.
  • Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
  • Handling incoming incidents via the phone, e-mail or help desk system promptly and effectively.
  • Diagnosing and resolving a wide range of technical issues.
  • Escalating issues where necessary to superiors.
  • Investigating and implementing ways of reducing major issues in IT.
  • Ensuring that all issues are captured and entered in the logging software.
  • Developing & updating support documentations & manuals for technical aspects.
  • Provide troubleshooting and configuration support for desktop clients and networking environment.
  • Manage users and groups within the Active Directory
  • Under supervision, provide servers backup and restore database servers.
  • Create regular reports about hardware, consumables and running systems status.
  • Ensure that Time & Attendance machines are working properly and troubleshoot them.
  • Contribute and give User-Training on new systems/hardware functionalities.

Job Requirements

  • BSc. of Communication and Electronics Engineering is a must
  • Strong knowledge of network and related hardware components.
  • Good knowledge of active directory and exchange.
  • Good VMware skills & knowledge.
  • Good communication skills written and verbal, hard worker, team player and fast learner.
  • Candidates with related Knowledge like A+, N+, Server+, MCSE, MCITP, CCNA and VMware vSphere, etc. would be given higher priority.

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