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Job Description
- Identify, diagnose, and resolve technical issues.
- Provide onsite and remote help desk support to end users.
- Diagnoses and resolves end-user software, hardware, Network printer, e-mail, internet problems.
- Track, update, and maintain help desk tickets using incident management tool
- Delivers, tags, sets up, and assists in the configuration of end-user PC desktop / laptop hardware, software, and peripherals.
- Perform additional duties as requested.
Job Requirements
- Bachelor's Degree in IT, Computer Science or Relevant Field.
- 2-4 Years of Experience.
- Very Good Command of English Language.
- Very Good communication skills.