Technical Support Agent

Sadaarah -
Cairo, EgyptPosted 6 years ago

29Applicants for1 open position

Job Details

Experience Needed:

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Salary:

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Working closely with account managers for any technical explanations providing technical consultations to clients with technology that can help them operate more efficiently - remotely and onsite
Problem analysis and suggesting solution
Perform QA activities
Listening carefully to figure out what problem needs to be solved
Communicating clearly so that even non-tech employees can understand what is being done or taught
Keeping clients updated so that they have an accurate assessment of costs and timeframe
Thinking critically to analyze the pros and cons of solving a problem in a certain way
Collaborating well with other professionals in the design team
Marketing one’s services effectively to attract additional clients

Skills:_

A strong technical background is necessary, and exceptional inductive and deductive reasoning skills certainly aid job performance
Awareness Java EE and Glassfish application server
Deep knowledge of relational database concepts
Deep knowledge of SQL Awareness of NO SQL databases is a plus
Awareness of UNIX, LINUX and Windows
Ability to work in different roles