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IT Help Desk Admin

Raya Customer Experience
6th of October, Giza
Posted 6 years ago
330Applicants for2 open positions
  • 276Viewed
  • 35In Consideration
  • 230Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Key Responsibilities:

Nature of Impact:

  • Ensures that the technical support KPI’s are meeting or exceeding the SLA required
  • Executes the desktop preventive and maintenance plans
  • Installs and configures computer operating systems
  • Monitors and maintains computer systems and networks
  • Troubleshoots system and network problems and diagnosing and solving hardware/software faults
  • Provides support, including procedural, documentation
  • Supports business needed applications
  • Responds within agreed time limits to support requests
  • Prioritizes and managing several open cases at one time
  • Conducts electrical safety checks on computer equipment
  • Performs other related duties

Areas Job Impacts:

  • Team Operations
  • Client Service levels
  • Understanding how to retain client satisfaction
  • Understanding company business field

Contacts within Raya but outside own area of work :

All Company Departments

Contacts Outside Raya:

N/A

Job Dimension:

People Management and Leadership:

N/A

Financial Impact:

N/A

Job Requirements

Functional Level:

  • CCNA + MCITP/MCSA knowledge
  • Strong technical background
  • Customer Focus
  • Quality Focus
  • Result Orientation
  • Sense of Urgency

Business Level:

  • Awareness of Raya Culture and Values

Interpersonal Level:

  • Good communication skills
  • Analytical thinking
  • Team Player
  • Details Oriented
  • Time Management

Problem Solving:

  • Ability to make judgments and evaluate options under circumstances that are not covered by procedures

Educational Background:

  • University graduate (Faculty of Engineering/Computer Science/Information System)

Professional Experience:

  • 0-2 Years of experience

Language Skills:

  • Very Good written and spoken Arabic
  • Very Good English

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