Operations Team Leader
Game Fit -
Cairo, EgyptPosted 6 years ago70Applicants for1 open position
- 22Viewed
- 0In Consideration
- 4Not Selected
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Job Description
ROLE AND RESPONSIBILITIES
- Leads the team on the floor by providing the required help, support, and guidance in order to improve staff retention and enhance the competence of all front-line employees.
- Provides support for all day to day operation of FootPark whilst ensuring that Standard Operating Procedures and Policies and Procedures are appropriately implemented all the time Identifies any gap in skills and informs the Manager if additional training is required.
- Prepares the duty roster to make sure correct manpower is available to achieve the job purpose.
- Prepares the staff vacation plan & overtime sheet in accordance with Operational needs.
- Signs off all games / Facility daily checklist.
- Assists FootPark Manager / Finance in the management of assets in terms of cleanliness, maintenance and preventative maintenance programs for games/system, as well as the quality of the displays in order to maximize revenue and players satisfaction
- Carries out basic H&S checks for games and equipment as well as basic risk assessment to mitigate any risk to FootPark employees and players alike.
- Improve and maintain overall quality of presentation, maintenance and players satisfaction level whilst adhering to FootPark overall brand guidelines, policies at all times.
- Takes full ownership and accountability for the application in terms of submitting required Operational / Financial/ HR reports on time.
- Supervise and monitor stock movements from the stock room to prize shop
- Ensures the completion of daily stock control on prize shop and ensure that all items displayed according FootPark guideline.
- Ensures checking, verification, and receipt of delivered stock.
- Creates a stock inventory on a weekly and monthly basis and reports any discrepancies.
- Controls, issues, and monitors float and cash collection at end of the shift
- Attending all players complaints during his shift and ensure that suitable solution been done after communicating the issue with senior management.
- Monitoring operating system performance and be able to communicate any software/hardware issue to senior management / IT manager.
- Carries out any other duties as and when required by management
Job Requirements
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Bachelor Degree at any field, preferably Accounting / Management/ Hotel
- Minimum 2years of experience in similar field or position
PREFERRED SKILLS
- Admire Football and capable to play it with an acceptable level of skills
- Excellent communication and management skills
- Characterized by: passion, proactive, energy, drive, trustworthiness, delivery, process orientation and people focus
- Substantial ability to self-motivate and start with a great sense of leading teams
- Ability to supervise and lead the team with no manager present
- Good verbal and written business communication skills.
- Able to follow verbal and written communications and communicate effectively with public and co-workers in a professional and courteous manner.
- Good financial acumen with the ability to formulate a plan.
- Computer literate with proficiency with Microsoft Windows and Office applications
- Fluent English (Speak, Read, Write)
- Should be pleasant, presentable, helpful and capable of answering questions regarding promotions, events and general use.