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Job Description
Role Purpose: Act as a frontline interface with Vodafone Egypt Premium Customers. The role involves suggesting new ideas and giving direction for customers regarding their hangout places, dining destinations, and resorts for vacations.
Key Accountabilities:
- Resolving calls efficiently and effectively.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks.
- Attendance and punctuality.
- Maintain professional work relationships with colleagues, supervisor and manager.
Job Requirements
- Good/Very Good English
- Excellent Knowledge of elite hangout places, brands, restaurants, cafes, night life, resorts..etc
- Graduates are preferable.
- Strong verbal communication skills.
- Demonstrates a positive, enthusiastic, friendly attitude.