Senior Restaurant Operations Manager, Uber Eats
Job Details
Skills And Tools:
Job Description
We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on new modalities, self-driving cars and even urban air transportation, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
About the Role
Uber Eats is looking for a Senior Restaurant Operations Manager who can have a direct impact on the success of what will become one of Uber Eats’ largest countries in the region. The Senior Restaurants Operation Manager will develop a deep understanding of our restuarants, owning critical projects from building our operations strategy to execution and jumping on challenges as they emerge.
This role calls for a combination of project and stakeholder management, strategic thinking, analytics and strong operational execution. Further, as Uber Eats is a new business and remains a fast paced environment, we are looking for a highly adaptable candidate who is able to switch between long-term strategic initiatives one moment and pivot into rapid, tactical actions the next.
WHAT YOU’LL DO:
As a Senior Operation Manager you will be in charge of shaping and leading your city to success, delivering an amazing service to our users through building and scaling quality restuarant operations.
- Drive innovation and process improvement: Uber is a company that moves fast and does things at large scale. You will help design processes; whether it be prospecting, onboarding, account management, training, and more to fuel growth and drive efficiency.
- Partner growth and obsession: Grow number of partners on the platform, manage partner development, target key metrics, and ensure high-quality experiences on the Uber Eats system to provide the most reliable food delivery service.
- Lead a local team: You will lead a local team on the ground that will help you manage all type of operations. You will develop the team while shaping and scaling the business operations.
- Strategy: Decide which projects should prioritize, and set a bold timeline to reach those goals. Optimize Uber Eats courier funnel and delivery experience. Focusing your effort on driving speed, courier reliability and quality engagements.
- Hustle: Proactively work to remove obstacles and enable forward momentum and progress. Manage issue escalations and provide support to teams balancing contending priorities
- Experiment: Take the lead on local tests of new practices and app-features and document learnings to help shape the global future of our product.
Job Requirements
WHAT YOU’LL NEED:
- A minimum of 5 years of experience in one or more of the following areas: program management, project management, operations, analytics
- Experience working within Egypt and good understanding of the competitive landscape and the food industry, preferred
- Strong understanding of how restaurants and their teams operate
- Experience working closely and communicating effectively with diverse set of stakeholders in an ever-changing, rapid growth environment with tight deadlines
- Proficient in Excel and ideally knowledge of SQL or other programming languages
- Data-driven decision making mentality, sound business judgment, and the ability to back your analysis up with meaningful analytical thinking
- Experience in designing, implementing, and analyzing strategic investments with a track record of successfully driving aggressive growth.
- Willingness to be "on the ground" building key relationships from all sides of the marketplace
- Ability to take initiative in a constantly-changing work environment
- Experience creating and optimizing processes
- Can do attitude -- we are a lean team and responsibilities may fall out of one’s exact job description; we are looking for folks who are willing to roll up their sleeves to get the job done
- Strong communication and organization skills
- Open to learning and evolving your skill sets to match a fast pace company that has its own unique processes and work environment.
