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Customer Service Agent

Bigo Tech.
Maadi, Cairo
Posted 6 years ago
139Applicants for2 open positions
  • 0Viewed
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Job Details

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Job Description

  • Handling work in the form of text and video voices, communicating with overseas users, and solving problems arising from the use of products by overseas users;
  • Handle user feedback such as google play, product feedback background, etc, and improve the star rating of the product on the GP, as well as the resolution and satisfaction of the feedback background;
  • Follow up the bugs that feedback user feedback in a timely manner, and be good at using the table to organize summary;
  • Analyze user feedback, regularly output reports in data form, and propose targeted solutions.

Job Requirements

  • Flexibility with over night shifts.
  • Analytical , critical thinking and strategic problem solving skills;
  • Proven ability to work well in fast paced environment to meet deadlines within short time constraints;
  • Enthusiasm, flexibility and proactive nature;
  • Fast typing ability;
  • Proven customer service experience;
  • Excellent command of written and spoken English.
  • Preferably have a background and knowledge about social media.

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