Job Details
Skills And Tools:
Job Description
Launched in 2015, Lotus Leggings ships to over 180 countries and has quickly rose to over 200+ employees, $15+ Million dollars in Sales and over 1.5 million organic Facebook fans worldwide. Now it’s time to ramp up, take the company to a new level of success and gain ground quickly on established brands within the athletic leggings arena.
If you are looking to join an entrepreneurial AND successful company and have a true impact on future growth – and benefit greatly from that – then this opportunity is for you.
Lotus is seeking a data-driven, customer-focused Director of Retention to lead its user retention efforts. The person in this role will lead the charge to ensure that every lotus member is properly nurtured throughout their member lifecycle, with a particular focus on member on boarding, member engagement, customer/loyalty programs, and win-back strategies. We are looking for an individual with a passion for leveraging data insights into campaigns, communications, and programs that will add substantial value to the Lotus membership experience. The role requires a passion for results, a commitment to action-oriented analysis, an attitude that anything is possible, and a relentless focus on the customer. The right candidate will also thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, collaborative and not afraid to take risks.
Responsibilities:
- Deliver omnichannel, retention-driving initiatives and campaigns across email, push notifications, desktop, mobile web, social platforms, and other channels and devices, as relevant
- Develop business insight driven onboarding, loyalty, and win-back strategies and work with appropriate teams to implement strategies
- Be very tactical and run all operational and project management components of user retention while building out a team
- Own, drive, and report on key metrics related to member engagement, retention, and churn
- Partner with Data and Analytics teams to develop customer personas and build out customer analytics
- Partner with the Product team to innovate meaningful member benefits, programs or feature improvements that differentiate GoodRx and delight customers
- Partner with Advocacy team to operationalize segment-specific strategies and develop cross-channel programs and initiatives that increase member satisfaction
- Others as defined by evolving business needs for a rapidly growing online business
What we can offer you:
- A young and fresh team: we are not stuck in ineffective structures and are always open to good ideas and experiments.
- Combining your ambition with your wish to making the world a little bit better!
- Competitive salary based on your relevant experience.
- Training budget to help you grow professionally
- Multinational company with over 100% growth year to year.
- Paid vacation time
- Access to USA sponsorship VISA for work visits.
- Work Remote
Job Requirements
Skills & Qualifications:
- 2+ years of experience working with a CRM
- Proven, senior level customer retention experience, ideally gained within a large, consumer-facing organization
- Experience managing large cross-functional projects
- Experience building out a loyalty/CRM team
- Strong strategy and analytics skills, with an advanced understanding of success metrics
- Excellent verbal and written communication and presentation skills, plus the ability to clearly articulate and express complex and sometimes technical ideas to a wide variety of people and groups at any level
- Enthusiastic, passionate, and creative; thrives on thinking outside of the box to create new best-in-class member experiences
