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Air freight Customer Service Executive

Pillars
Heliopolis, Cairo
Posted 6 years ago
178Applicants for1 open position
  • 56Viewed
  • 3In Consideration
  • 6Not Selected
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Job Details

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Job Description

Job Description:

An airline customer service Executive works in an airport or a call center, providing information and assistance to the flying public. In a call center, an airline customer service agent helps customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs. Face-to-face interaction occurs at airports.

Responsibilities:

  • Communicate with customers, agents, airlines, by phone and emails.
  • Negotiate for rates with airlines and agents.
  • Dealing with overseas agents.
  • Handling the documentation.
  • Follow up the workflow on the system.
  • Maintain the confidentiality data contained in the documents of each shipment, and verify the accuracy of their information.
  • Issue invoices to the client.
  • Receive customer complaints and resolve it.
  • Ensure applying and maintaining accurate and clear documentation for operational procedures and activities.
  • Perform periodical (monthly/weekly) reports to superior upon achievements and performance.
  • Compliance with all administrative and technical rules applied by the company.

Job Requirements

  • Bachelor's degree
  • More than 2 years of experience
  • Fluent command of English
  • Good communications skills
  • Ability to listen and active problem solving skills
  • Good interpersonal skills
  • Ability to handle pressure

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