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Job Description
- Identify and assess customer's needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Handle upgrades, downgrades, relocation and cancellations.
- Handle contracts re-issuance requests.
Job Requirements
- Experience in Real Estate is a must.
- Excellent communication and negotiation skills.
- Multitasking
- Presentable