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Customer Care Specialist

Wadi Degla Developments
Maadi, Cairo
Posted 6 years ago
196Applicants for1 open position
  • 61Viewed
  • 14In Consideration
  • 25Not Selected
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Job Details

Experience Needed:
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Job Description

  • Identify and assess customer's needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Handle upgrades, downgrades, relocation and cancellations.
  • Handle contracts re-issuance requests.

Job Requirements

  • Experience in Real Estate is a must.
  • Excellent communication and negotiation skills.
  • Multitasking
  • Presentable

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