- Plan the operating schedule for the OPD clinics (working hours / specialty / physician): OPD closure in relation to OR time / specialty& /physician and make sure all physicians have met their agreed OPD working hours.
- Responsible for making sure all the specialties in the OPD clinics are covered on daily basis.
- Plan new annual CAPEX; providing the list of all maintenance required for OPD instruments and new instruments to be purchased.
- Responsible for cascading the targets (Volume, Revenue, CPV) annually and monthly for each specialty and each physician with regards to the overall goal set to the OPD clinics and the historical data for each specialty.
- Report the performance of all staff member to the superior managers with recommendation to overcome any difficulties faced.
- Plan and monitor the Implementation of Planned Vacation process for Medical Specialties.
- Plan the Annual OPD Clinics Diagnosis Based treatment Plan through the Clinical Leaders and OPD Consultants utilizing the Medical Planning form and Specialty Road Map.
- Monitor and report the Implementation of Diagnosis Based treatment Plan in OPD clinics through: review of the Clinical and ICD documentation, Implementation of Treatment plan protocols in OPD clinics including and not limited to: Lab, Rad, Physiotherapy services.
- Review and monitor the Medical Staff Privilege for Exclusives and Non-Exclusives Doctors in alignment with Medical Director and Specialty a Clinical Leaders
- Monitor , report with Corrective actions the Quality of OPD services through the Following outcome KPI’s Reports :
- Cancelation and Modification OPD Clinics report : BI
- Doctor delay : Hospital and Personal reasons : Quality
- Patient Complains and Experience report : CS
- Waiting Time per OPD clinics : IT
- Monitor in Alignment with Insurance managers the Quality and Completeness of OPD clinics Claims to reduce the rejection rate due to administrative or Medical Data.
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