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Application Support Engineer

Master Linux
Cairo, Egypt
Posted 6 years ago
48Applicants for1 open position
  • 43Viewed
  • 39In Consideration
  • 3Not Selected
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Job Details

Experience Needed:
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Job Description

Definition

  • Typically part of an IT support team, an Application Support Engineer needs both technical knowledge and “people" skills to do their job well. Given how interwoven technology and the business world have become, Application Support Engineers are employed internally by a number of companies across a wide spectrum of industries. Application Support Engineers can also work for an agency and have several different clients. When it comes to work environment, Application Support Engineers often collaborate with other team members, as well as customers.

Responsibilities

  • Identifying and Evaluate Technology Solutions: The Application Support Engineer is a key member of the team responsible for using technology to improve business performance and strategy. This duty involves using one’s complex problem solving skills to brainstorm software solutions, and then work together in a small group to craft a pitch to present the idea to the company’s decision makers. Performing this duty well on a consistent basis can fast track an Application Support Engineer for promotion.
  • Problem Solve and Troubleshoot: Although the Application Support Engineer is the first line of defense in finding the root cause of an application malfunction, sometimes they find an issue too severe for them to address. Their duty in this scenario is to escalate the issue to their Senior Engineer. The Senior Engineer then formulates a plan to address the issue and dictates said plan to their team of Application Support Engineers.
  • Identify Potential Issues: Part of what makes a good Application Support Engineer is the foresight to anticipate and address potential issues before they become issues. This takes good organizational skills and a keen attention to detail.
  • Work with Cross-Functional Teams: Rarely is the role of Application Support Engineer a one-person show. They work with the support team on a daily basis to contribute to their employer’s overall IT needs and strategy.

Job Requirements

Skills

  • A successful Application Support Engineer is not your stereotypical anti-social tech person. In addition to possessing a wealth of technical knowledge, they must also have the interpersonal skills to help users of said application.
  • Working knowledge of SQL Databases & basic network configuration
  • Working knowledge of IT Hardware and Software
  • Ability to learn and master employer-specific software
  • Complex problem solving
  • Written and verbal communication skills
  • Ability to diagnose & address application issues
  • Working knowledge of application servers and specially Oracle WebLogic

Years Of Experience:

  • Minimum: 3 years
  • Maximum: 6 years

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