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Operation Support Specialist

Bosta
Maadi, Cairo
Posted 6 years ago
99Applicants for3 open positions
  • 0Viewed
  • 10In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Analyze data to anticipate Stars OPS problems at their roots, recognizing symptoms and acting swiftly to solve them
  • Improve the stars OPS experience based on feedback from customers, internal stakeholders.
  • Monitor, report and improve the operational performance of the star package cycle to ensure they deliver within SLA without cancellation
  • Work collaboratively with various Bosta stakeholders, departments to analyze problems, develop, test and implement solutions to improve the cross-functional empathy.
  • Coordination of forwarding delivery & Reverse Services, Follow-up on SLA compliance.
  • Ensure enhanced lead time of forwarding and reverse packages.
  • Manage the day to day OPS communication in the star Compliance

Job Requirements

  • From 1 to 3 year of experience in the logistics industry.
  • Good English language.
  • Excellent Communication Skills.

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