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Job Description
- Responsible for the work requests from TP communication channels and issue work orders accordingly.
- Identifies and assess clients’ needs to achieve satisfaction.
- Builds sustainable relationships and trust with client accounts through open and interactive communication.
- Provides accurate, valid and complete information on the Client Relations Management (CRM) system.
- Handles client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of client interactions, process client accounts, and file documents.
- Follows communication procedures, guidelines, and policies.
- Ensures that the service is provided to the client in a professional & satisfactory manner
- Inspects all units ready to deliver with cooperation of the facility management team.
- Responsible of unit delivery to client with the support of the Facility management team and signing the final delivery contract.
- Ensures that Facility Management services are meeting the customer requirements.
- Responsible of Maintenance requests follow up and fees collection with the Facility management team and to be delivered to Finance Department.
- Attends weekly meetings with the Facility Management Team on site and sharing updates with the Client Relations Management team.
- Creates and distributes daily, weekly and monthly reports.
Job Requirements
- Bachelor’s Degree in Business Administration or any related discipline.
- Experience in real estate field is a plus.
- Proficient in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
- Excellent command of English Language both written and spoken.