Browse Jobs
For Employers
Post JobLog inGet Started

Customer Service Supervisor

OPEX Egypt
Heliopolis, Cairo
Posted 6 years ago
299Applicants for1 open position
  • 48Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Main Duties:

  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
  • Monitoring the team’s performance and ensures customers are satisfied.
  • Supporting the team by coaching them how to perform the tasks.
  • Handling major incidents that cannot be resolved by agents
  • Plans, prepares, and devises work schedules, according to workloads and new projects.
  • Train agents on how to adequately address problem over the phone and how to write correspondence
  • Rewarding and disciplining employees by appraising their performance
  • Keeping accurate records of discussions or correspondence with customers
  • Analyzing statistics or other data to determine the level of customer service your organization is providing.
  • Implementing production, productivity, quality, and customer-service standards.
  • Resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
  • Advises of potential performance concerns and recommends solutions
  • Ensure regular engagement with Operations and Support Teams and build a strong network
  • Set KPI targets for the local projects on monthly basis & suggest reports’ templates to facilitate work-flow.

Job Requirements

  • Excellent English Language
  • At least 3 years experience as a team leader
  • Brilliant communication and interpersonal skills, for dealing with many types of people at all levels.
  • Positive, confident and determined approach.

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCustomer Service Supervisor