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Job Description
- Conduct phone calls to US Senior citizens to offer them free health Benefits membership cards.
- Communicate effectively all customers’ inquires, complains, or sales on the telephone through following contact center procedures and quality standards.
- Maintaining punctuality on working hours through complying to start time and break time.
- Maintain high performance through accomplishing assigned targets and Quality guidelines on the due dates.
- Filling CRM with accurate information through active listening and affirming client information.
- Following Rules and procedures written in the ‘Handbook’, positively adapting with the environment inside
- Positively adapt with any business change implemented by management.
- Show a comprehensive knowledge and a good learning curve.
Job Requirements
- Education: University degree or “undergrad”
- Languages: English (oral/written) fluent
- American accent (British accent is preferred)
- Ability to work on National Egyptian Holidays & US Hours (Monday to Friday Summer Time from 3:00 PM CLT to 11:00 PM CLT,Winter Time from 4:00 PM CLT to 12:00 AM CLT).
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