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Customer Service Coordinator

Wall Street, AOE
Sidi Gaber, Alexandria
Posted 5 years ago
306Applicants for2 open positions
  • 244Viewed
  • 91In Consideration
  • 90Not Selected
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Job Details

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Job Description

A customers’ coordinators tasks start from the front office, manages the trainees schedule, daily trainees' interactions, handles any complaints or questions using all the available methods, ensures that the company’s positive image and reputation remains intact and reports to the company manager as necessary.

Responsibilities and Duties:

  • Provide outstanding customer service to improve customer satisfaction and relationship.
  • Collect customer complaints/inquiries continuously via surveys, mail, phone, Facebook in a timely and accurate manner.
  • Contact customers regarding absence or cancellations to determine cause and possible corrective reactions.
  • Coordinate, analyze and improve customer service functions to meet company goals.
  • Assist in marketing activities and inventory control, maintenance & services.
  • Conduct and correct tests, NAs, ESs…..etc. precisely and in timely manner.
  • Report any issues at once & deliver all course related info or details that may possibly affect work in a daily basis.

Job Requirements

  • Demonstrates excellent interpersonal skills.
  • Exhibits strong organizational skills.
  • Demonstrates strong leadership skills.
  • Is capable of remaining patient and calm when dealing with frustrated customers or clients.
  • Works well with a team.
  • Demonstrates ability to use Microsoft Office Suite.
  • Maintains professional but friendly and outgoing demeanor.
  • Demonstrates strong problem solving skills.
  • Possesses strong persuasive skills.
  • Is able to multi-task effectively, to prioritize tasks and complete them in a high-pressure environment.

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