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Call Center Quality Specialist

citybookers
Cairo, Egypt
Posted 6 years ago
117Applicants for4 open positions
  • 9Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Develops and recommends methods, measures and standards for monitoring call center agents to improve individual performance
  • Evaluate call center agent's technical and soft skill level and provides effective coaching suggestions to Team Leads to develop agent capabilities
  • Participates in quality calibration sessions in order to ensure consistency amongst all QA Specialists.
  • Identifies opportunities to improve agent support tools and recommends solutions.

Job Requirements

  • More than 2 years of experience

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