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Job Description
- Serving as the first point of contact for the NU members seeking technical assistance over the phone, ticketing system or email for Light current system support.
- Installing, configuring, testing, troubleshooting, performing diagnostics, and repairing outages to all aspects of the Light Current different solutions like IP Cam , IPTV , CCTV ,Access control and Digital signage.
- Implement, configure and install new LC devices and integrate with other systems.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Accomplishes information systems and organization mission by completing related results as needed.
- Reporting LC systems operational status by gathering, prioritizing information; managing projects.
- Detect, diagnose and resolve LC devices failures
- Analyze and respond to security incidents as notified by management.
- Determining the best solution based on the issue and details provided by customers
- Scheduling and performing LC Software updates and upgrades for the whole university
Job Requirements
- Bachelors degree of Engineering or Computer Science or related degree.
- Must have 3-4 years’ experience in Light current systems
- Must have a strong experience in Cisco Video surveillance especially (IP Cam, CCTV, access control, digital signage).
- Good experience (Fiber optics, CCTV, Access Control, Fire Alarm, Audio Visual, structure cabling,…etc.) for other vendors
- Good Experience configuring TCP/IP and protocols
- Knowledge of wireless network services and protocols
- Good command of English.
- Good skills' for building relationships with colleagues at all levels