Job Details
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Job Description
- Answer calls/emails and handle customer inquiries both telephonically and by email.
- Manage and resolve customer complaints, provide customers with products and services information.
- Process orders, forms and applications, identify and escalate priority issues.
- Document all call information according to standard operating procedures.
- Enter new customer information into system, and update existing customer’s data.
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Respond to Calls and Emails.
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Processing Orders and escalate priority issues.
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Documenting call information.
Job Requirements
- Very Good command of English Language.
