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Job Description
- Manage multiple accounts; develop positive working relationships with all customer touch points
- Drive client retention, renewals, and client satisfaction
- Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
- Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
- Manage weekly campaign status documents for review
- Work closely with Finance on billing set up and invoicing
- Manage customer activity for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
- Provide input on new processes and workflows as needed
- Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
Job Requirements
- 2-3 Years of experience
- Giza - 6th of October residents are preferred
