IT Administrator

Job Description

• The IT Administrator will oversee the development, implementation, and use of technology throughout the healthcare IT.
• Areas of responsibility include the full range of information systems and telecommunications activities, including determining user requirements, recommending practical solutions, and leading healthcare IT-wide efforts to improve the effective use of technology.
• This person supervises IT and is responsible for ensuring the integrity and security of all technology systems that support the end users.
• This person is expected to learn emerging technologies and resolve any issues involved in integrating new technologies with existing systems.
• The IT Administrator is a key technical resource, providing advice, training and technical support for various projects, this position also works closely with Senior Management in evaluating current systems and aligning business objectives with the strategy for technology
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, and software applications.
• Provide expertise and support during systems upgrades, installations, conversions, and file maintenance.
• Manage IT, staff, including hiring, training, evaluation, guidance, discipline, and discharge.
• Develop the IT staff to meet the changing needs of users, offices, new projects and technologies; and varying staff strengths.
• Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.
• Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
• Supervise and provide end-user services, including help desk and technical support services.
• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.
• Develop and implement all IT policies and procedures, including those for security, disaster recovery.
• Manage servers, security solutions, network hardware, and equipment.
• Manage telecommunications infrastructure and development plans, projects, policies and procedures.
• Negotiate and administer vendor, outsource, and consultant contracts and service agreements.
• Investigate, analyze, and resolve complex hardware problems on computer systems; perform advanced hardware repairs, maintenance, technical assistance, and support on a range of PC computers and peripherals.
• Provide troubleshooting support for escalated software and hardware problems. Coordinate vendor assistance when required.
• Install and maintain desktop computer hardware; including computers, monitors, printers, modems, internal cards, and other computer equipment.
• Respond to after-hours system problem calls (Travel to branch locations as needed).
• Provide technical assistance, support, and troubleshooting in the resolution of system communications failures and conflicts.
• Review, prioritize, and process problem reports; document the progress of projects.
• IT Team Leader for Disaster Recovery.
• Possess a strong background in the Windows OS and Windows Server OS. Advanced knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
  • • Ability to diagnose and rectify a wide range of complex computer hardware and software problems.
    • Ability to effectively supervise staff.
    • Ability to communicate effectively, both orally and in writing.
    • Ability to provide advanced technical assistance and comprehensive problem resolution to end users.
    • Ability to install and configure computer systems, hardware, and peripherals.