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Egypt Head of Fulfillment & Assurance

Ericsson
Cairo, Egypt
Posted 6 years ago
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Job Details

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Job Description

We are now looking for a Head of Fulfilment & Assurance in Egypt. MMEA has decided to enhance the Common Core model with an End-to-End accountability and an account centric approach within the OPERATION SUPPORT SYSTEM (Operation support system)/CORE/CLOUD/BUSINESS SUPPORT SYSTEM (Business Support System) domains. The initiative aims at achieving four things:

  • Customer first in all our sales engagement and projects
  • Simplicity in the organization to remove hand-over’s and clarify accountability
  • Speed in the way we act in the projects and in our engagements
  • Sell more by giving clear and focused objectives for expansion of our foot print and share of pocket as well as incentivize add-on sales and protect our margins

Overall purpose of job

  • To support the Governance, Fulfillment and Assurance of the CU (Customer Unit) Digital Service organization by monitoring the DS projects in the CU and ensuring performance against standard project metrics (on time, on budget, with quality and high customer satisfaction).
  • Execute the responsibilities, perform the tasks, and implement the adopted methodologies in line with the strategies and directions defined by the Market Area Business Operations function.

Responsibilities

To facilitate and ensure the successful and profitable development of sales and delivery for Digital Services in the CU by:

  • Continuous monitoring of the Digital Services projects within the Customer Unit and advising the Customer Unit Head of DS, Program Directors, and Project Managers on project performance, trends, and corrective actions
  • Reporting on key performance metrics of the Customer Unit Digital Services projects. Proactively advise on corrective actions and establish adequate extraordinary reporting of low performing projects where time, cost, and quality expectations are not satisfactorily delivered upon
  • Monitor and assure the application and quality of the SDP (Service delivery unit process) for all Digital Services business opportunities
  • Enhancing the quality of the Digital Services projects in the Customer Unit by driving project readiness assessments, supporting account and customer teams with project risk assessments, and leading project performance reviews
  • Monitoring the resource utilization, billability, and performance, and propose corrective action to enhance project performance
  • Improving customer satisfaction through engaging and integrating the Customer Unit Digital Services plans and activities with the customer satisfaction planning of the Customer Unit and Key Accounts
  • Enhancing the performance of the Customer Unit Digital Services organization by continuously assessing the application of methodologies, processes, and tools in line with the directions provided by the Market Area Business Operation function
  • Ensuring the DS organization is aligned with the MA's ways of working, delivery models, tools, and resource dimensioning
  • Drive the Service Delivery readiness within the Customer Unit and provide detailed resource planning by:
  1. Forecasting of resource needs in the Customer Unit based on the sales funnel, the net sales targets and the overall MMEA Digital Services strategy
  2. Analyzing Digital Service - SERVICE DELIVERY competence requirements at Customer Unit level in support of the Digital Service sales and delivery demands, and
  3. Identifying, in close cooperation with the Customer Unit Program Directors, resource and/or competence gaps and in the short term
  • Working closely to the Customer Unit Digital Services Program Directors and the Market Area Business Operation for the dimensioning of the Digital Services organization in the Customer Unit
  • Supporting the implementation of efficiency programs or other similar Market Area/global initiatives


Authority

  • &

Job Requirements

Qualifications and competence

  • University Degree in Economics/Business Administration and/or Engineering
  • Minimum 15 years of experience with 7+ years of experience within project management and project governance
  • Proven experience in managing Digital Services SERVICE DELIVERY projects
  • Broad technical knowledge of the OPERATION SUPPORT SYSTEM/CORE/CLOUD/BUSINESS SUPPORT SYSTEM solutions of Ericsson and competing products in the market
  • Extensive knowledge of the project management standards, process, and tools
  • Deep knowledge of the Ericsson organization, processes and tools
  • Proven networking capabilities in local and global organizations
  • Business Oriented
  • Analytical skills; structured and logical thinking
  • High accomplishment skills; follow through committed actions
  • High team working skills
  • Pro-active, and gifted with sense of urgency

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