Social Media Specialist

Responsibilities:

Social Media Pages Moderation:

• Replying to comments, messages and mentions on the different social media platforms (will be handling 3 to 6 accounts)
• Creating a database for each client with the basic info and FAQs
• Directing fans to suitable content related to their questions and inquiries (even if they don't specifically ask for it)
• Directing potential clients to the call center or registration page
• Providing fans' questions and inquiry report monthly
• Scheduling posts on the different social media pages

Content Creation:

• Generating ideas relevant to each brand
• Copy writing captions for different brands (perfect English & Arabic are a must)
• Must possess excellent research skills (must be up to date with current and upcoming events and occasions relevant to each brand)

Social Media Report Generation:

• Responsiveness in replying to fans’ inquiries and comments
• Reply attitude
• Reporting in detail with comments and insights (whenever possible or needed)
• Ability to come up with innovative ideas for the brands
• Ability to work with different brands while maintaining the brand personality and positioning of each
• Teamwork (attitude and input during brainstorming sessions)