Browse Jobs
For Employers
Post JobLog inGet Started

Customer Service Manager

Heliopolis, Cairo
Posted 6 years ago
299Applicants for1 open position
  • 89Viewed
  • 45In Consideration
  • 38Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Customer Service Manager is meant to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures , policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit , mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry's developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain and orderly workflow according to priorities

Job Requirements

  • 3+ Years of experience
  • Bachelor's Degree
  • Fluency in English.
  • Excellent Excel, PowerPoint, word
  • Customers and People management skills.
  • Result orientation and drive for action.
  • Teamwork skills
  • Knowledge of CRM system is a big advantage
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Real estate back ground is a must

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCustomer Service Manager