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Credit Cards/ Personal Loans Collector

CIB
Heliopolis, Cairo
Posted 5 years ago
1,867People have clicked1 open position
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Job Details

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Job Description

Responsibilities

Payments Collection

  1. Check status of respective customers arrears (i.e. Credit card, Loans, or Auto & Mortgage) & prepare required data prior phone calls
  2. Conduct phone calls with arrears customers, record the outcome of phone calls in the work cards or system
  3. Negotiate arrears settlements and report actions to be taken ‘partial payment, rescheduling or turning case to legal to the team leader
  4. Organize filling / Documents properly to ensure easy access
  5. Finalize daily transactions, and refer any back log to the collection supervisor

Policies, processes, and procedures

Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day to day operations

Follow the day-to-day operations related to own jobs in the Collection & Recovery department to ensure continuity of work

Compliance

Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks

Job Requirements

Years Of Experience Maximum 2 Years

Qualifications & Experience

  • Bachelor’s degree of Commerce, Business Administration, Accounting or related fields

  • 0 to 2 years of experience

  • Understands the principles of accounting and cost-effectiveness

Skills

  • Good command of English language beside Arabic

  • Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit

  • Keen for new experience, responsibility and accountability

  • Communication Skills

  • Must be adept in use of basic software such as Office, and ideally Access, Internet and email

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