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Job Description
- Ensuring that Staff Feedback programs are being administrated effectively according to the COPC approach and OD Calendar Timeliness
- Responsible for consolidating staff feedback analysis on frequent basis reporting it to management to develop necessary actions
- Documenting Staff Feedback action plan and following up on Plan implementation with respect to due dates
- Responsible for investigating in escalated cases received through the staff feedback channel of escalation till the resolution of the case and satisfaction with respect to time and dynamics of operations
- Ensure proper recording, documentation, and closure for all employees’ problems by recommending procedure/Process modifications or improvements.
- Provide HR support to all departments as requested, including investigating employee relations complaints, answering human resources questions and following up on inquiries.
- Reviewing skip level program/Exit Interviews procedures and results and ensure improvements are made.
- Responsible for the overall performance of the mentoring team (Coaching, support, development).
- Ensure staff awareness and adherence to the company code of conduct and internal related policies and procedures
- Perform all analysis needed related to the engagement activities and programs and ensure its sent to the concerned parties to do the needed action
Job Requirements
- Bachelor degree in Business Administration or Human Resources
- Thinking Environment - Freedom to Think: Thinking within detailed standard practices and instructions and/or with immediately available assistance or examples.
- Thinking Challenge Similar situations requiring solution by the discriminating choice between known alternatives.
- 3+ Years of experience in providing help desk support
- 1 year of team management experience.
