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IT Help Desk Agent

Tabarak Holding
New Cairo, Cairo
Posted 6 years ago
149Applicants for1 open position
  • 52Viewed
  • 0In Consideration
  • 5Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions

Job Requirements

  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • MAC , Windows
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices
  • Related experience and training in troubleshooting and providing help desk support

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