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Job Description
- AS a 24x7x365 Organization,Shift Work,Holidays and on-call responsibilities may be required
- Participates in or leads a live support Team supporting one or more application project Works collaboratively with the application team, including architects ,Developers and testers , to ensure project success , also engage and collaborate with the infrastructure DBA team to ensure delivery of DBA components
- Provide senior level support for production systems along with all related application / services including SQL tuning ,Fixing application bugs and provides advice on application data issues
- Interact with customers to provide and process information in response to inquiries ,concerns , and service requests about UPs products & services inquires, concerns,and service requests about UPS products &services
- Ability to follow standard processes and procedures in terms of incidents handing ,change implementation and problems records
- Validates technical information and issues early warning and disseminates information as needed
- Gather customers information and determine the issue by evaluating and analyzing the symptoms
- Follow up and make scheduled call backs to customers where necessary
- Identifies and understands issues , problems ,and opportunities ,compares data from different sources to draw conclusions ,uses effective approaches for choosing a course of action or developing appropriate solutions ,and take action that is consistent with available facts , constraints , and probable consequences
- Participate in the creation and maintenance of knowledgebase content , support forums ,ect regularly submits content to the knowledge database
- Prepare manuals and user documentations whenever needed in relation to any adopted system changes
- Offer alternative solutions where appropriate with the with the objective of retaining customers and clients business
Job Requirements
- 5 or more years of experience in banking and (or) card managements system also has practical knowledge in PL/SQL-java programming- Building Apps With ADF and (or) EE components with EJB and JPA - Building web services
