Browse Jobs
For Employers
Post JobLog inGet Started

Call Center Agent

Spree
Smart Village, Giza
Posted 6 years ago
129Applicants for2 open positions
  • 3Viewed
  • 0In Consideration
  • 2Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

General Purpose

  • Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

Main Job Tasks and Responsibilities

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Stay current with system information, changes and updates

Job Requirements

Education and Experience

  • Bachelors degree preferred
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices
  • Related experience and training in troubleshooting and providing help desk support

Key Competencies

  • Oral and written communication skills
  • Learning skills
  • Customer service orientation
  • Problem analysis
  • Problem-solving
  • Adaptability
  • Team interaction
  • Planning and organizing
  • Attention to detail
  • Stress tolerance

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCall Center Agent