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Application Support Specialist

Pavli Soft
Dubai, United Arab Emirates
Posted 6 years ago
334Applicants for2 open positions
  • 8Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Responsible for analyzing problems, diagnosing the root cause, developing a mitigation plan, and working collaboratively with other teams on development of a permanent fix.
  • Responsible for proactive application monitoring and data analysis to identify issues and mitigate them before they affect the customer or cause a service disruption.
  • Leveraging their in-depth understanding of our software productions and integrations to anticipate and identify complex problems.

Job Requirements

  • Have a good understanding of operating systems, computers, and applications software.
  • Strong communication skills, both written and verbal, and inter-personal skills. With the ability to clearly and effectively communicate with people are all levels of the organization.
  • Proven track record of application and systems support, deployment, patching and issue resolution.
  • Good understanding of relevance of data to business needs and business processes.
  • Able to demonstrate problem solving skills.
  • Technical skills: POS Hardware knowledge, ability to install and repair operating systems and software, knowledge and experience with Point of Sale software.
  • Entry to intermediate level knowledge of database (SQL), application/software development, Q/A testing and procedures, scripting and automation knowledge.

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