Customer Support Manager

Babyboons.com - New Cairo, Cairo

266
Applicants for
1 open position
76
Seen
11
Shortlisted
58
Rejected
Experience Needed:
Less than 7 years
Career Level:
Manager
Job Type:
Full Time
Salary:
12,000 to 15,000 EGP per month
Languages:
English
Vacancies:
1 open position
About the Job
  • We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
  • The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
Job Requirements
  • Proven working experience as a customer service manager, retail manager or assistant manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
About this Company

Babyboons is the first online subscription platform for babies and mothers products in Egypt and the Middle East, create own box and receive it on a regular monthly basis on the day you choose.

See all Careers and Jobs at Babyboons.com
Hiring?
Signup for an employer account and Post your Jobs!