Helpdesk Support Engineer

Sphinx Information Technologies Inc - Cairo

Applicants for
1 open position
Experience Needed:
More than 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Shift Based Work From Home
1 open position
About the Job
  • To provide technical support; answering support queries via phone or email
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To take ownership of user problems and be proactive when dealing with user issues
  • To log all calls on the call logging system and maintain full documentation
  • Respond to enquiries from clients and help them resolve any hardware or software problems
  • Maintain a log of any software or hardware problems detected
  • Support users in the use of Computer equipment by providing necessary advice
  • To allocate more complex service issues to the relevant IT Support member
Job Requirements
  • Very good in English, speaking and writing
  • Relevant 1st line / Helpdesk support experience
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (XP / Vista / Windows 7 and Windows 10)
  • Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint)
  • Knowledge of Office 365 administration for business and enterprise subscriptions.
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
  • Basic understanding of PC hardware set-up and configuration
  • Excellent telephone manner and communication skills
  • MCP certification would be beneficial, but is not essential
  • Shift base, able to work at night shift


  • Bachelor’s degree in computer engineering/computer science or equivalent, or 4 years of experience in the same field


  • At least 4 years of experience in information technology support
About this Company

Sphinx InfoTech was established in 2002 in order to provide global companies the most efficient and cost effective customized technology services. Sphinx offers IT support based on the number of work stations in your company, no matter where they are located around the globe,... (More)

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